Returns & Refunds
We cover shipping charges on returned Items only if the item arrives at the designated shipping address defective or damaged. We do not refund shipping charges on Items that are returned due to "buyer remorse."
Instructions for returning an Item to TopMobility.com are listed below:
Here are the basic steps:
1. Contact TopMobility.com by phone or Online within 30-Day of purchase with your sales receipt number, and explain the reasons of your return.
Our customer service representative will give you a Return Authorization Number RA#, the shipping return address and the restocking fees associated with that return.
2.Pack the item securely in the original package, if possible. Enclose the original packing slip or a copy of your sales receipt with the item.
3.All products must be returned in new condition, in original boxes, and with all paperwork, parts and accessories to ensure a correct credit. Write clearly the RA# on the Outside of the box.
4.All return shipping charges must be prepaid and shipped back within 10 days. We cannot accept C.O.D. deliveries. For your protection, we recommend that you use UPS, FedEx or Insured Parcel Post for your return.
5.Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse.
6.You can expect a refund in the same form of payment originally used for purchase usually within 3-5 business days of our receiving and inspecting your returned product. Delays may be experienced in the case of incomplete returns.