Some heavy or large items must be shipped alone via a freight trucking company. Usually, Oversized Items arrive in 5-10 full business days after leaving the warehouse. Most Oversized Items leave the warehouse within two full business days.
Because this is a larger and heavier item, it can only be sent via ground freight; therefore, we cannot offer expedited shipping. The freight trucking company is responsible for unloading the item from the truck. Your item is likely to be heavy and large; therefore, we recommend that you have someone with you to help you carry your order inside.
- The delivery company will contact you by phone to schedule a delivery date and time window.
- Typically, there will be a minimum of a four-hour timeframe for the delivery and an adult must be available to accept, inspect, and sign-for the delivery.
- The item will be delivered to your designated shipping address. The freight delivery company is not responsible for carrying the item into the building.
- Your package is likely to be heavy and large; therefore, we recommend that you have someone with you to help carry it inside.
- The shipping process does not include inside delivery, removal of cartons, or assembly, unless Inside or White Glove delivery service was requested upon checkout.
When your order is delivered you should immediately inspect the carton for any potential damage that may have occurred during shipment. Carefully inspect the packaging as well as the contents of the package. It is normal for the carton to show some wear; however, if damage did occur follow these steps:
- Accept the package, but make a note of the damage on the shipping receipt, sign and date it. The delivery person should also sign the slip and leave a copy for your records. Please notify us immediately.
- If there is extensive damage to the carton, refuse the order and contact one of our customer service representatives immediately. Please have your order number or sales receipt available when you call.
Please note that expected delivery times will appear on your sales receipt. After your order leaves our warehouse, delivery times vary according to the shipping method you select during Checkout and the location of your shipping address.