Warranty
Guldmann warrants its equipment is free from material defects under normal use, and will perform substantially in accordance with the specifications set forth in documentation provided with the equipment.
This express warranty shall be in effect for one year from the date of original purchase and installation (the “Warranty Period”). If a valid claim is made during the Warranty Period for malfunction or equipment defect, Guldmann will repair or replace the equipment at no additional cost to you. Guldmann retains sole discretion as to whether the equipment will be repaired or replaced.
The warranty does not cover any part of the equipment that has been subject to damage or abuse by the user or others. The warranty does not cover any part of the equipment that has been altered or changed in any way by the user or others. Guldmann does not warrant that the lifting device functions will meet your requirements, be uninterrupted or error free.
The warranty set forth is in lieu of all other express and implied warranties, whether oral, written or implied, and the remedies set forth above are your sole and exclusive remedies. Only an authorized officer of Guldmann may make modifications to this warranty, or additional warranties binding on © Guldmann 05/2021 # 561169_101 19 Guldmann. Accordingly, additional statements such as advertising or presentations, whether oral or written, do not constitute warranties by Guldmann.
This warranty shall be null and void if the equipment is operated and maintained in any manner inconsistent with its intended use or the instructions provided with the product. Further, in order for the warranty to remain in effect for the full Warranty Period, all service to the equipment must be provided by a Guldmann Certified Technician. A Guldmann Certified Technician is a technician who has successfully completed Guldmann Service Training, and who holds a valid Service Training Certificate from Guldmann, and is in possession of a valid password to access Guldmann’s Service and Information Console (SIC). A Guldmann Service Training Certificate and SIC password are valid for three years (only USA) from the date the technician is first certified. Thereafter, the technician must undergo re-certification training to obtain a new valid certificate and password. Any parts or components repaired or replaced by a Guldmann Certified Technician will be guaranteed for the remainder of the Warranty Period. In the event the warranty is rendered null and void, the purchaser shall indemnify and hold Guldmann harmless of and from any and all claims or liability arising as a result of equipment malfunction or misuse.
Service or Repair
Contact Guldmann Repair for an authorization to return any defective item during the Warranty Period. You will be provided with a return authorization number and address for returning the item for warranty service or replacement. Do not return items to Guldmann under warranty without receiving a Return Authorization Number. If mailing the item, pack it carefully in a sturdy carton to prevent damage. Include your Return Authorization Number, a brief description of the problem and your return address and phone number. Guldmann does not assume the risk of loss or damage while in transit, so it is recommended you insure the package.
