Shipping Methods, Rules and Costs
We offer FREE FREIGHT on all orders shipped standard ground within the 48 contiguous United States.
A minimum handling fee might apply on some small products.
Depending on the item(s) you purchase and the location to which the items will be delivered, different shipping methods will be available. Some shipping methods have their own restrictions and charges that will be applied to your order.
Generally, you will have the option of upgrading your shipping method for faster delivery (such as Two Day or Overnight service). If you choose to upgrade your shipping method, your order must be received and accepted by 11:00 A.M. EST or your order may not be processed until the following business day. Business days are Monday-Friday, excluding federal holidays within the United States.
You will be provided with the total shipping cost for your order during Checkout.
48 Contiguous United States
- Standard Ground
All items ship for FREE to the 48 contiguous United States via a Standard Ground Service. Your order will be delivered to your Home front door or driveway. You can expect your order to arrive within 4-10 full business days.
- Two Day or Overnight Delivery Service
Most Small items may be shipped to the 48 contiguous United States via Second Day or Overnight service. In order for your order to be processed for this expedite service, you must place the order over the Phone before 11:00 A.M. Eastern Standard Time.
Shipping costs for orders placed on this site are based on the weight of the total order. An order containing multiple items typically receives a volume-shipping discount and therefore your total shipping and handling cost may be lower than the sum of individual ship charges appearing in your cart. You will be provided with the total shipping cost for your order during Checkout.
- Inside Delivery Service
This service is available with most motor freight trucking companies. It includes delivery of your large or heavy weight order inside your first threshold door. It is available for a minimal additional charge, and it will be calculated upon checkout. The Inside Delivery Service doesn ”t include un-boxing or setting up your product.
- White Glove Delivery
White Glove Delivery (Premium Freight Delivery), normally 7-14 business days
White Glove delivery is available for some Oversized Items. If this option is available it will be noted on the Product Detail page and during checkout. White Glove delivery charges vary according to individual products and exact charges will be noted during your checkout process.
White Glove delivery is a premium delivery service. Items shipped via White Glove delivery will be delivered to your designated shipping address, brought inside, and carried to the room of your choice within two floors of the main level (unless a service elevator is present). The set-up or assembly is included in the White Glove delivery service. We suggest you save the item's original box for a short time in case a return is required.
Puerto Rico, Alaska, Hawaii or Canada
Most items may be shipped to PR, AK, HI or Canada for an additional surcharge. You will be provided over the phone or by email with a freight quote. The total shipping cost of your order is based on the weight of the total order and delivery service.
Billing and shipping verification
We ship only to the billing address of the cardholder or to a verified shipping address. The verified shipping address is the address on file from your credit card company or a manually verified address by Top Mobility after the order is placed. If the information you provide us does not match, we will not process your order. If an order is placed where the shipping and billing address does not match we will put the order on hold for manual verification. We may require a copy of your identification card to be faxed or emailed to us.
P.O. Boxes / Military APO / FPO Addresses
We regret that we are unable to ship orders to PO Boxes or Military APO/FPO Addresses at this time. We deliver most of our orders via UPS, FedEx or Freight Companies, which at this time do not deliver to P.O. Boxes, APO's, or FPO's.
Expected Delivery Time
Please note that expected delivery times will appear on your sales receipt. After your order leaves our warehouse, delivery times vary according to the shipping method you select during Checkout and the location of your shipping address.