E-mails About Your Order

After you place your order, you will receive e-mails about your order. Below are examples of e-mails you might receive:

  • Order Confirmation. This e-mail confirms that we have received your order. It includes your order number and order details. Keep this e-mail for your records.
  • Backorder This e-mail informs you that an item from your order is not available for immediate shipment and will ship when it is available. Your credit card is charged when the item is shipped. When the item is available to ship, we will send you an e-mail.
  • Shipment Confirmation. This e-mail confirms that your order has shipped. Arrival time of your order depends on the shipping method used, item selected, and your shipping location. You will receive this email with the tracking details as soon as it is provided by the factory or distribution center. In average, it takes 2 to 7 days after you place your order.
  • Important notice about your order. There are a few reasons why you would receive this e-mail, including: difficulty in processing your order, inability to ship to the address provided, duplicate order, or cancellation of order. Should you receive a notice like this, please call us immediately so the problem can be addressed.